A Trained Team
Our team is trained to help businesses and managers use IT to solve business problems and make better business decisions, not just deploy or maintain technology. This training helps us focus on what is important to businesses, and what will help them enhance productivity, improve efficiency, and serve their customers better.
Analyze Business Needs First
Our methodology is simple: understand and analyze business needs, then propose IT solutions. This way, business needs drive IT, not the other way around. When business drives IT, it facilitates effective implementation of business strategy and allows businesses to become more competitive by lowering costs of providing products and services; differentiating themselves from their competitors; and innovating to offer new products and services, thus finding ways to provide them better than competitors may be providing them.
Customers First
At The Kahai Group, the customer always comes first. We just don't say this for the sake of saying it; we mean it. We are constantly improving processes to ensure that services provided are of the highest quality.
Open Communications
We believe in keeping communications lines open with our clients. We explain problems, their causes, and likely solutions. Any work we perform is discussed with clients prior to performing it.
No Tech-Speak
We can communicate with, and explain technical matters to, clients in easy-to-understand terms.
Problem-Solving
We bring to clients invaluable experience in dealing with issues and problems that they face in performing their daily computing activities. Over a period of time, we have honed these problem-solving and troubleshooting skills. These skills have been invaluable in helping us "get to the bottom of things" and determine where the real problems lie.
Honesty & Ethics
We are a sincere, honest, reliable, and ethical group of people. We document the tasks we perform and can make them available for reference as needed.
Business-Driven
We do not recommend businesses to purchase and deploy new technology so that we can make money. We make recommendations only if we know that a technology's benefits will exceed its costs AND that it will fulfill a business need.
Trustworthy
We do not recommend or perform any unnecessary procedures on, or make any unnecessary changes to, hardware or software that you have entrusted us with.
Fair Charges
Our service charges are quoted by the hour and we charge for only the time we spend performing work, not for the time we are at clients' sites; that is, we do not bill for idle time! A trip charge is added for travel to / from clients' sites.
". . . help businesses use IT to solve business problems and make better business decisions, not just deploy technology"
". . . IT should never drive business; business should drive IT so that businesses become more competitive by lowering costs, differentiating themselves from their competitors, and innovating"
". . . customers always come first"
". . . explain technical matters in easy-to-understand terms"
". . . experience in solving problems allows us to get to the bottom of things quicker, thus saving businesses money"
". . . sincerity, honesty, reliability, and ethics are our hallmarks"
". . . recommend businesses to deploy new technology only if we know that the benefits will exceed costs AND that it will fulfill a business need"
". . . charge for only the time we spend performing work, not idle time"
". . . perform work right the first time"
